By default, The Plant Shoppe is offering local pick-ups in Fairhope, Alabama, and specific items are available for shipping.

If you have a shipping request and it's not able to ship through our website, we would love to hear from you. Reach out via DM on social media, email us, or text us:

251.207.1119

[email protected]

Returns, Refunds & Exchanges

1. Return Eligibility:
• Perishable items (including live plants) are generally non-returnable once they have left our premises.
• Hard goods (pots, tools, accessories) may be eligible for returns or exchanges within 7 Business Days of purchase if unused and in original packaging.
2. Refund Process:
• If an item arrives damaged or if you receive the wrong item, please contact us within [48–72 hours] of delivery with photos. We will do our best to resolve the issue (replace, issue a store credit or refund).
• Shipping costs are non-refundable unless the return is due to our error.
3. Exceptions: Clearance or final-sale items are not eligible for return or exchange.
4. How to Initiate a Return/Exchange: Contact our customer service at [email protected] for a Return Authorization (RA) number. Items returned without an RA may be refused.